Legal & Policies
Terms & Conditions
Welcome to QUVO Studio. These Terms & Conditions govern your access to and use of the QUVO web and mobile platform, intake questionnaires, personal stylist matchings, and session bookings.
By creating an account, submitting an intake questionnaire, or booking a styling session through QUVO, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Refund & Cancellation Policy. If you do not agree, please discontinue platform use immediately.
Platform Overview & Styling Services
QUVO operates a digital facilitation platform connecting clients with experienced personal stylists for online styling curations, wardrobe reviews, occasion styling, and in-person sessions.
QUVO facilitates stylist connections and recommendations. Styling curations, mood boards, and lookbooks are advice-based services. QUVO does not guarantee specific individual aesthetic outcomes or third-party garment stock availability.
User Accounts & Intake Content
Account Accuracy & Registration
Users must provide accurate, current, and complete details when creating an account or filling intake questionnaires. You are solely responsible for maintaining the confidentiality of your account credentials.
Uploaded Content & Photos
Any photos, measurements, or style preferences submitted during intake remain your property. By uploading content, you grant QUVO and your assigned stylist a non-exclusive license to view and process this content strictly for fulfilling your curation.
- Uploaded images must not contain unlawful, inappropriate, or third-party copyright-infringing material.
- QUVO reserves the right to remove any uploaded content that violates platform guidelines.
Bookings, Slot Holds & Payments
When a time slot is selected, QUVO places a temporary 10-minute hold on the slot to allow checkout completion. All session fees are displayed in Indian Rupees (INR) and inclusive of applicable GST unless stated otherwise. Payments are securely processed via integrated Razorpay gateway.
Cancellations, Rescheduling & Refunds
All session cancellations, rescheduling requests, and refunds are governed by our official Refund & Cancellation Policy.
- Cancellations must be notified at least 24 hours prior to the scheduled session.
- Rescheduling is permitted once per booking, subject to stylist availability.
- Unannounced missed appointments ("No-Shows") are non-refundable.
Intellectual Property & Code of Conduct
All website design elements, branding, logos, curations formats, graphics, text, and code are the exclusive intellectual property of QUVO Studio.
Users agree not to re-sell QUVO styling content, scrape platform data, bypass technical security features, or engage in abusive conduct toward stylists or support staff.
Limitation of Liability
To the maximum extent permitted by applicable Indian law, QUVO shall not be liable for any indirect, incidental, or consequential damages. QUVO's total aggregate liability for any claim shall not exceed the amount paid by you for the specific session in dispute.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any legal disputes or proceedings shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.